Refund and Returns Policy

Introduction

As a consumer you have the right to return an item that is either faulty or not up to your standards within 7 work days to receive a full refund.
Should your item be faulty and you would like to claim an exchange or repair please be aware that there are specific guidelines to this process as described under the Warranty/Exchange process in the appropriate section below.

EveryMonday would like to make this process as simple and efficient as possible.

Please read the below guidelines very carefully, as these guidelines tie in with our Terms and Conditions and are bound by this policy.

Refunds

• Returning of a brand new item – This means, you have purchased a brand new item from everymonday.co.za and would like to return it, the item MUST still be sealed in the original packaging and in the same physical condition as you have received it. Opened items will result in an item being secondhand when returned and you will have to pay a 15% handling fee because we can not sell the item as new again to another customer and will result in us having to sell the item for less than the original price of a brand new item.
• Returning of a secondhand item – Item must be returned in the same condition as you have received it, any damages/scratches or neglect of the item on the consumer’s side will result in refund being denied by EveryMonday.
• Refund timeline – After receiving your item back at our office, we will assess the item to make sure it is in the same condition as advertised on our website, should there be any discrepancies you will be contacted either via email or phone call within 3 working days of receiving the item.
• Applicable fees – As stated in item 1 under the refunds policy, you will receive a full refund/credit minus the applicable fees as stated in the paragraph below, if you’re item is in the same condition as when it was sold to you, if the item is new and was opened or used, a 15% handling fee will be deducted from the purchase price, this is a non negotiable condition of the sale.
• Merchant fees – With every purchase there are fees applicable to complete the transaction, our payment merchant charges us 2.5% on the sale amount, this fee is non refundable and the consumer/purchaser will be liable for this fee, it will automatically be deducted from the refund amount.
• Shipping fees – Shipping fees are not a refundable item, you will be charged the exact same amount for the return shipment as what you have paid to get the item shipped to you when the initial purchase was made. Should you live in the Gauteng area, you are welcome to return the item directly to us to avoid paying another shipping fee charge.
  This will have to be communicated to us in writing via email. The contact email address is [email protected] 
• Refund process – Please contact us within 7 working days if you would like to claim a refund, send an email to [email protected] and you will be contacted on the same business day. Emails coming in after 4pm will only be replied to on the following business day.
  
  We will then book the courier to collect the item for you, do the assessment, ask for your banking details and process the refund within 3 working days after we have received your item. Your refund will be made by means of Electronic Funds Transfer, a valid account needs to be provided by the customer. We will not be held liable for incorrect information in this regard so double check your details before sending it to us for a refund.
  
  Refunds will be processed from First National Bank and can take up to 3 business days to reflect after payment has been made. Proof of payment will be forwarded to your email address provided. 

Exchange Process

The exchange process is in place to make sure that if your item is not as advertised or faulty, we will exchange it for a similar condition item given that we have received your exchange claim on email within 7 working days of the initial purchase.

The exchange process will only happen as soon as your item is delivered either personally or via courier. Should you want to exchange your item for another item because you made a mistake at the time of purchasing, the item will have to be in the exact same condition as per time of initial purchase, if you have opened a new item you will be liable for the 15% handling fee as described in the refund policy market.

Refunds, Section 1: Returning of a brand new item

The exchange will only be applicable if we have stock of the exact same condition and specification product.

Should we not have the exact same item in stock, we will offer you a similar / or close to specification item that we have in stock, and should you as the purchaser agree to this exchange the difference in price will have to be paid by the consumer if the item costs more than the initial purchase price, if the item cost less than the original purchase price you will be eligible for a refund of the difference from EveryMonday. The refund process as per point 5 in the refunds policy will be applicable. Please take note of these time lines as this is a non negotiable process.

The exchange will be processed within 3 business days after we have received the item in question.

Should we not have an item that you would like to exchange for the refund policy will come in full effect.

Please note that we will not hold you accountable for shipping fees on faulty items.

Warranty Policy

Please familiarize yourself with the type of warranty on the product itself, it will always be under the description.

• EveryMonday Warranty – This warranty is in place for items that do not have any manufacturer warranty left, all items with a EveryMonday warranty have a 6 month warranty. EveryMonday will repair the item for you under warranty if the date of order falls within 6 months. The repair process time here varies as we will have to send your item to the manufacturer for repairs who have their own repair turnaround time.
  We will inform you of the expected time frame that it would take to get the item repaired and returned to you. Expect a turn around time of between 5 and 20 working days.
  If your item can not be repaired we will offer you a similar item or credit so that you can purchase an alternative item on our website. If we do not have stock of something similar and you do not want credit you will be entitled to a refund. The refund policy will then be applied.
• Manufacturer Warranty – EveryMonday will facilitate your manufacturer warranty for you directly with the manufacturer, you will have to send the item to us. We will arrange the courier to collect the item from you, we will require the collection details (address, contact person etc, collection date) or you can deliver the item to us directly. If you wish to deliver the item directly to us, please notify us via email ( [email protected] ) so that we can provide you with the address and details regarding the return for warranty.
• Warranty Notes – Please submit your warranty claim to us in writing per email on [email protected] or call us 012 004 2514

Please be aware your warranty on your item will be refused if your item has sustained damage as a result of misuse – this includes accidental damage, liquid damage or any other damage to the item that could not have been caused by standard usage of the design capability of the purchased item.
For design capability please refer to the specific manufacturer website for more info.

For a repair on a device out of manufacturing or EveryMonday warranty, please contact us on [email protected] with your issue, we might be able to get the item repaired at a much cheaper price.

• Data and personal information – Please be aware that we will not access your data or personal information on your product without your consent as per written law. We do however need passwords etc to run diagnostics and will communicate this to you after we have received your product. We will not be held responsible for loss/damage to any of your data on your product, so please make sure you have a backup of your info before sending the product to us.
• Data recovery – We will not be held responsible for any cost related to recovering data on a product with hard drive or storage issues / locks or drive failure.

Remote management / Lock on devices by either cloud or firmware locks – Your device will not be able to be repaired if you set up a lock that you can not remember the code or passwords of.